A Career With UsAt QBANK there are a range of opportunities and interesting roles.
Our Managers lead one or more teams and oversee the delivery of exceptional service, operational excellence and continuous improvement within their areas of responsibility. They lead the way in terms of internal collaboration and member focus.
|Governance, Risk and Compliance
Our Risk and Compliance team oversees QBANK’s approach to governance and strategic risk management. They ensure QBANK operates in a responsible and compliant manner consistent with its regulatory obligations.
Our in-branch and call centre teams are responsible for delivering our service commitment to members. A passion for delivering exceptional service is a must in these roles.
Our Credit specialists are responsible for assessing and approving loan applications in line with policy and regulation. They partner with our banking and lending specialists to help members understand our borrowing requirements and process.
Our banking and lending specialists work directly with our members either face to face or over the phone to understand their financial needs and identify products and service solutions that support their financial goals and wellbeing.
|Technology and Transformation
This team is responsible for the introduction and management of technology, the optimisation and security of our systems, and managing process transformation initiatives across the organisation. The team also maintain data quality and provide business intelligence reporting.
The Finance team develop and monitor control systems designed to preserve our assets and report accurate financial results to the management team, Board, regulators and government. They undertake all financial, treasury, budgeting and taxation activities for the organisation.
We also have a number of teams that perform a variety of activities that support our member service focus e.g., ensuring loans progress smoothly to settlement; providing information, support and coordination for our banking and lending specialists; ensuring payments are processed efficiently and the potential for fraud is monitored; and working with our members who may experience difficulty with their financial commitments.
Our Marketing team develop and implement QBANK’s external communication, digital engagement and branding strategies. Their focus is on ensuring we engage with our members in a meaningful way and that our marketing activities keep our community informed.
|People and Culture
Our People and Culture function focuses on ensuring we attract, develop and engage the right people, with the right skills, motivation and commitment to contribute positively to QBANK and meet our service promise to members.