Member Service Consultant, Call Centre

Join QBANK, awarded Australia's Best Mutual - RFi Group Australian Lending Awards 2019Located in Brisbane’s CBD with hours that work for youRewarding role with a great team and incentive potentialQBANK is passionate about delivering exceptional member service to the Queensland police, fire and first responder communities. We think our members deserve nothing less!About the roleAs part of our Call Centre team you’ll have responsibility for:Responding to a wide variety of member enquiries related to their accounts with us and the services they use – it never gets dull!Identifying opportunities to support our members’ financial well-being – they love it when we make life easier for them.Discussing our award winning product range and referring opportunities to our banking specialists.Aside from working within a supportive team, QBANK’s positive culture is reflected in employee engagement and satisfaction scores being well above the industry average. In addition, you’ll also have the opportunity to earn 10% of your salary based on performance. We think it’s important your efforts are rewarded.To view a copy of the position description, please visit QBANK’s careers page at http://careers.qbank.com.au/.About youYou’re an exemplary service professional who is motivated by engaging with others and doing everything you can to meet their needs and priorities. Ideally you would have some experience in a call centre environment. Reliability, time management, attention to detail and proficiency with Windows based applications are also on your list of skills. Importantly, you’re a team player who really “gets” that “together we achieve more”!What can QBANK offer you?We take pride in being a close-knit organisation where collaboration and team work is the norm, while operating in a relaxed yet performance driven environment. You can also expect:Support for your success including on-the-job training and education assistanceOngoing professional developmentGreat employment conditionsWork-life balanceRegular social events and much moreApply TodayApply online by submitting your resume, together with a cover letter by selecting the "Apply" button. To learn more about QBANK and our culture, please go to http://careers.qbank.com.au/. You can also follow us on Facebook, Twitter or LinkedIn.Enquiries can be emailed to Charlie Pamenter, Manager Call Centre via charlie.pamenter@qbank.com.au.The closing date below might be brought forward as a high volume of applications are anticipated for this role. So don't delay, apply now!Applicants must be eligible to work in Australia. No agencies, please.Closing date for applications: 26 June 2019.About QBANKCreated by police officers over 50 years ago, QBANK proudly serves more than 25,000 members in the Queensland police, fire and first responder communities. As a member-owned bank, our focus is on meeting our members’ unique financial needs with competitive, award winning products and services. We are also privileged to support those who serve Queensland by contributing every year to various community partnerships and charitable organisations.Position Description - Member Service Consultant - Call Centre

Member Service Consultant, Call Centre

  • Join QBANK, awarded Australia's Best Mutual - RFi Group Australian Lending Awards 2019
  • Located in Brisbane’s CBD with hours that work for you
  • Rewarding role with a great team and incentive potential

QBANK is passionate about delivering exceptional member service to the Queensland police, fire and first responder communities. We think our members deserve nothing less!

About the role

As part of our Call Centre team you’ll have responsibility for:

  • Responding to a wide variety of member enquiries related to their accounts with us and the services they use – it never gets dull!
  • Identifying opportunities to support our members’ financial well-being – they love it when we make life easier for them.
  • Discussing our award winning product range and referring opportunities to our banking specialists.

Aside from working within a supportive team, QBANK’s positive culture is reflected in employee engagement and satisfaction scores being well above the industry average. In addition, you’ll also have the opportunity to earn 10% of your salary based on performance. We think it’s important your efforts are rewarded.

To view a copy of the position description, please visit QBANK’s careers page at http://careers.qbank.com.au/.

About you

You’re an exemplary service professional who is motivated by engaging with others and doing everything you can to meet their needs and priorities. Ideally you would have some experience in a call centre environment. Reliability, time management, attention to detail and proficiency with Windows based applications are also on your list of skills. Importantly, you’re a team player who really “gets” that “together we achieve more”!

What can QBANK offer you?

We take pride in being a close-knit organisation where collaboration and team work is the norm, while operating in a relaxed yet performance driven environment. You can also expect:

  • Support for your success including on-the-job training and education assistance
  • Ongoing professional development
  • Great employment conditions
  • Work-life balance
  • Regular social events and much more

Apply Today

Apply online by submitting your resume, together with a cover letter by selecting the "Apply" button. To learn more about QBANK and our culture, please go to http://careers.qbank.com.au/. You can also follow us on Facebook, Twitter or LinkedIn.

Enquiries can be emailed to Charlie Pamenter, Manager Call Centre via charlie.pamenter@qbank.com.au.

The closing date below might be brought forward as a high volume of applications are anticipated for this role. So don't delay, apply now!

Applicants must be eligible to work in Australia. No agencies, please.

Closing date for applications: 26 June 2019.

About QBANK

Created by police officers over 50 years ago, QBANK proudly serves more than 25,000 members in the Queensland police, fire and first responder communities. As a member-owned bank, our focus is on meeting our members’ unique financial needs with competitive, award winning products and services. We are also privileged to support those who serve Queensland by contributing every year to various community partnerships and charitable organisations.

Job Alerts

QBANK
QBANK
QBANK